Refund & Cancellation Policy

1. General Refund Policy

Challenge fees and Instant Funded Account service fees are non-refundable except as explicitly provided in this policy or as required by mandatory consumer protection law. Swiss law does not provide a general statutory cooling-off period for online purchases; ZoneX voluntarily allows cancellation as described in Section 2. Consumers resident in the EU, EEA or UK retain any mandatory statutory withdrawal or consumer rights applicable in their country, which cannot be excluded by this policy.

A Challenge fee is a payment for access to a simulated evaluation program and trading environment. An Instant Funded Account fee is a payment for access to software, the applicable trading environment, the Funded Trader programme, and related services. In both cases, the fee is consideration for services rendered. It is not a deposit, investment, stake, margin, collateral, trading capital, or customer money. It is not repaid, credited, or set off against any performance-based remuneration you may become entitled to, and the fact that you do not go on to earn performance-based remuneration does not, by itself, create any right to a refund.

2. 14-Day Voluntary Cancellation Right (Unused Accounts Only)

2.1 Eligibility Requirements

Swiss law does not provide a general statutory cooling-off period for online purchases. As a voluntary commitment, ZoneX allows you to cancel your Challenge or Instant Funded Account purchase within 14 calendar days of payment ONLY IF all of the following conditions are met:

• You have NOT accessed or logged into the trading platform or terminal
• You have NOT placed ANY trades (including demo trades in a Challenge)
• You have NOT accessed any educational materials or resources provided with the Challenge or Instant Funded Account
• You have NOT received any portion of the services purchased
• The Challenge or Instant Funded Account has NOT been activated or configured
• You submit a written cancellation request within 14 calendar days of payment

2.2 Withdrawal Right Forfeiture

2.3 Cancellation Procedure

To exercise your withdrawal right (if eligible), you must:

1. Send a written cancellation request to legal@zonex.pro
2. Include your full name, email, order number, and date of purchase
3. Explicitly state your intention to cancel the purchase
4. Submit within 14 calendar days of the original payment date

We will verify that you have not used any portion of the services before processing any cancellation.

3. No Refunds After Service Use

Once you have used any portion of the Challenge or Instant Funded Account services, NO REFUNDS will be issued under any circumstances, including but not limited to:

• Failure to pass the Challenge
• Rule violations resulting in account termination
• Unsatisfactory trading results
• Technical difficulties (unless caused solely by ZoneX and preventing all access)
• Change of mind or personal circumstances
• Inability to meet Challenge or Funded Trader Arrangement objectives
• Dissatisfaction with platform, terminal, or services
• Complaints about Challenge or Funded Trader Rules or requirements

4. No Refunds for Rule Violations

If your Challenge account or Funded Trader Arrangement is terminated due to violation of any Challenge Rules, Funded Trader Rules, trading rules, or Terms of Use, you are NOT entitled to any refund whatsoever. This includes but is not limited to:

• Exceeding maximum daily loss limits
• Exceeding maximum total drawdown
• Use of prohibited trading strategies
• Use of expert advisors (EAs) or automated trading systems if prohibited
• Duplicate accounts or identity fraud
• Cooperation with other traders to manipulate results
• Any other breach of Challenge Rules, Funded Trader Rules, or Terms of Use

5. No Refunds for Partial Completion

No refunds, partial refunds, or pro-rata refunds will be issued if:

• You stop trading or abandon the Challenge or Funded Trader Arrangement
• You partially complete Challenge objectives but are not admitted to a Funded Trader Arrangement
• The Challenge or Instant Funded Account expires due to non-use or inactivity

6. Technical Issues

6.1 No Refunds for Minor Technical Problems

Minor technical issues, temporary platform outages, or brief service interruptions do NOT entitle you to a refund. We will make reasonable efforts to resolve technical issues promptly.

6.2 Refunds for Total Service Failure

A refund may be considered ONLY if:

• ZoneX's platform is completely unavailable for more than 7 consecutive days due to reasons solely attributable to ZoneX
• You have reported the issue to dev@zonex.pro immediately upon discovery
• You have provided ZoneX with reasonable opportunity to resolve the issue
• The issue has NOT been resolved within 14 days of your report

Refunds for technical issues are assessed on the objective criteria in this Section and may be partial based on services used prior to the technical failure.

7. Payment Processing Errors

If you are charged multiple times for the same purchase due to a payment processing error, we will refund the duplicate charges to the original payment method within 14 calendar days after verification. Contact legal@zonex.pro with transaction details.

8. Refund Processing

8.1 Processing Time

If a refund is approved, it will be processed to the original payment method within 14 calendar days of approval.

8.2 Refund Method

Approved refunds will be issued to the original payment method used for purchase. We do not issue refunds via alternative payment methods.

8.3 Processing Fees

Any payment processing fees, currency conversion fees, or third-party transaction fees are non-refundable and may be deducted from refund amounts.

9. Chargebacks and Disputes

10. Exceptions and Discretionary Refunds

ZoneX may issue discretionary refunds or credits on a case-by-case basis in exceptional circumstances not covered by this policy, exercised reasonably and consistently. Such decisions do not create any precedent or obligation for future cases and are without prejudice to your rights under the Complaints Procedure and any mandatory consumer protection law.

11. Modifications to This Policy

ZoneX reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting. Your continued use of services after changes constitutes acceptance of the modified policy.

However, the policy in effect at the time of your purchase will govern that specific purchase.

12. Contact Information

For questions about this Refund & Cancellation Policy or to request a cancellation (if eligible), contact:

13. Acknowledgment

By purchasing any ZoneX Challenge or Instant Funded Account, you explicitly acknowledge that:

• You have read and understood this Refund & Cancellation Policy in its entirety
• You agree that Challenge fees and Instant Funded Account service fees are generally non-refundable
• You understand that use of any portion of services waives your voluntary withdrawal right, subject to any mandatory consumer rights that cannot be excluded
• You accept all terms and limitations described in this policy